Customer Care Consultant

Are you a customer service professional looking for your next big challenge? Are you highly focused, clear-thinking and well organised? Are you looking for a career, not just a job?

Is this you?

• You are tech savvy and your previous customer service experience has had you working within fast paced customer focused roles.
• You thrive in a fun, dynamic team office environment.
• You are emotionally intelligent and your strong communication skills allow you to be able to show empathy towards another person’s situation easily.
• You are a confident contributor to a collaborative team environment.
• You show willingness to go above and beyond for your customers and colleagues.

A successful career with us would involve you being willing to take on high levels of personal and professional development. Given that you are successful in the role and have a desire for your own personal growth, there are opportunities to progress through our proven development pathway.

One of our pathways starts with you as a Trainee Lending Specialist before becoming a fully qualified Lending Specialist, then into a role as a Senior Lending Specialist (mentoring others) before becoming a Team Leader (managing others) in one of our divisions. Our high performing team members could expect to grow into managing their own team within 2-3 years.

If you are willing to work hard and stick at it, the career opportunities are abundant. In fact, this Trainee Lending Specialist role has become available due a team member choosing to take a pathway within our business that involves Marketing and IT to broaden their own development.

You Could Also Be Enjoying These Perks

• Work Monday to Friday. (week-ends are for relaxing)
• Enjoy your Birthday RDO every year to do whatever you want.
• Unlimited quality coffee and tea along with other healthy treats.
• We have monthly team challenges, that when reached sees our team dine out regularly at quality restaurants, going rock climbing together and more.
• We also take the time to recognise the hard work of individuals in our team every month which can see you win prizes that support local businesses.

Ume Loans was established in 2009, (www.umeloans.com.au) and at the heart of our business is helping customers obtain loans even if they don’t fit the traditional bank or finance company criteria. At Ume Loans we understand that bad things can happen to good people. We believe that if a customer can demonstrate that they can afford a loan, then we would like to try and provide them with the second chance they need, despite what may have happened in the past.

• This role is based in our Maroochydore offices right here on the beautiful Sunshine Coast.
• You’ll be a part of a highly collaborative team that make a real difference in people’s lives every day right across Australia.
• You will support our experienced team of Lending Specialists at various points in our loan process, including loan document preparation and compliance.
• You will be handling inbound and outbound calls to help customers with their general loan enquiries.
• You’ll be a point of contact for our large current portfolio of clients to continue to build our relationship with the client and to ensure that we remain their first choice for loans now and into the future.

• Full training and support provided through our highly structured onboarding and ongoing training programs.
• We help our team grow both personally and professionally.
• We have developed a very professional and supportive team environment to work within.
• We offer a company structure that allows our dedicated high performers to progress their career in our business through promotional opportunities.
• We offer an above industry income achievable for the hungry sales performer.
• We have an open and relaxed management communication style.

Remuneration

On offer is a full-time position that attracts an industry award base salary. You will also be given the opportunity to participate in our bonus incentive scheme that sees our hungry sales performers earn well above industry incomes.

Do You Want to Go to the Top of the List?

Here is a hot tip for you. Due to the high volume of applications that we receive from people wanting to join our team, any application sent without a Resume and Covering Letter addressing our opportunity, including the two points below in the “Next Step” will be disregarded.

So, if you really want this role, we encourage you to invest some time in making sure that you prepare a cover letter that accurately answers the two questions below.

Next Step

• What has attracted you to this role?
• Why do you feel this is the right opportunity for you?

Interview Timing

We are hiring now, so don’t delay your application.